Human Interest is a full-service 401(k) provider on a mission to make it easier for businesses of all sizes to offer retirement plans to their employees. An early adopter of 401(k) payroll integrations, Human Interest needed a reliable way to expand their home-grown 360° integrations to more providers—especially those that were hard to build directly.

Integrations are “number one”

Human Interest was ahead of the API integration curve. The 401(k) recordkeeper’s leadership recognized early on that the benefits that seamless, 360° data flow payroll integrations could offer were critical to their success, both to offer a best-in-class user experience and to support the wide range of plan designs sponsors need.

“Integrations are often the number one thing when differentiating yourself,” said Drew Obston, Manager of Product Operations. “We’re always looking for an opportunity to improve our value offering. With integrations, we’re able to go above and beyond and say, ‘You don’t have to upload payroll data. You don’t have to be provisioning someone on our team to log in to your payroll.’” For small and midsize businesses, where HR admins wear a lot of hats, that kind of user experience is paramount.

Human Interest boasts more than 500 payroll integrations, many of which were built in-house. While there's inherent value in all types of integrations, the company's Product Operations team considers fully automated payroll integrations—those that require zero day-to-day manual work—their north star metric. Eliminating the need to download files, check date ranges, validate data, and more has a big impact on efficiency. Drew shared that fully automated integrations allow Human Interest to process payroll up to 4x faster and make it so the team is 3x more likely to hit their Service Level Agreements (SLAs), ensuring customers get the experience they expect.

“If we were 100% relying on manual work by our Operations team to process payroll data, we would not have a sustainable business,” Drew said. “We’re at nearly 100% of our SLA to invest participants’ contributions within five business days. Without automation, we’d be at about 30% because the Operations team would just be underwater.”

“If we were 100% relying on manual work by our Operations team to process payroll data, we would not have a sustainable business."

“Worst-case scenario”

Human Interest has built an impressive arsenal of integrations on their own, but found they weren’t able to build bi-directional connections to every payroll provider their customers use.

Before partnering with Finch, Human Interest was using another third-party vendor to access sponsor data from two commonly used payroll providers that proved challenging to integrate with directly. However, the team ran into issues with the outsourced connections, which forced them to route most of the work through the Operations team. 

“It’s the worst-case scenario,” Drew said, due to security concerns and inefficiency. “It’s not a tenable solution; it doesn’t scale. We don’t want to keep hiring people to keep up with revenue growth. We would rather take our resources and dedicate them to good customer management, troubleshooting, and exploring better opportunities.”

Human Interest needed a reliable solution that would take the menial day-to-day work off their plate without passing the buck to their customers.

Unlocking access to closed systems

In early 2022, Human Interest partnered with Finch to get better access to the data their Operations team had been manually collecting and validating. Since then, they’ve launched a second integration with Finch for a separate payroll provider, and have begun to explore write-back functionality that will allow them to achieve full automation for both integrations. 

“The ease and support Finch has provided is what laid the foundation for us to consider Finch for additional payroll connections,” Drew said. “Going deeper is our biggest priority. We don’t want to just roll an integration out to say we have an integration. We want it to actually provide true value, both to our internal teams and more importantly, to the end user.”

By going through Finch, Human Interest wasn’t just able to build previously inaccessible integrations—Drew also estimates that the time to build was cut by 66%, primarily because the discovery process was already complete. When a single integration normally occupies 25% of the internal development team, that time savings is significant. 

“So much of what you’re doing when building a new integration is just trying to find all the weird things hiding around corners that you don’t know about. Finch is eliminating that work and giving us a level of confidence that we’re going to get an integration that works,” Drew said. “With that time, there’s a whole lot of other things we’re able to do. We’re able to make the product better.”

Streamlined onboarding

Automation saves the Operations team time and resources, but it also goes a long way in providing a better user experience for sponsors—especially when it comes to onboarding. 

Human Interest’s mission is to make it easier for all employees to save for retirement. Traditionally, SMBs have seldom offered retirement plans because they’ve been expensive, complicated, and required lots of administrative work. To combat this, Human Interest strives to make onboarding and plan administration as easy as possible. 

Enabling more self-service onboarding is a big goal for Drew’s team and a major part of their plan to establish fully automated integrations through Finch. “Sponsors shouldn’t have to get on more than five phone calls with their 401(k) recordkeeper and payroll provider just to set up a plan,” Drew said.

With Finch Connect, Human Interest’s customers are able to grant access to their payroll system in minutes. Drew anticipates that in the coming months, Human Interest will leverage Finch to augment their in-house integrations to enable that same kind of seamless onboarding to more payroll providers. 

The way Drew sees it, Finch’s Unified Employment API is another tool in Human Interest’s arsenal. There hasn’t been a drive to replace Finch’s connections with direct, in-house integrations because Finch provides all the functionality they need.

“We’ve built hundreds of integrations ourselves and we’re comfortable doing it when needed; but when we’re deciding where to dedicate developer resources, we ask ourselves how our current solution is working. If we can use a third party that will take work off our plate and still deliver the same end-user experience, why wouldn’t we?” 

“We’ve built hundreds of integrations ourselves...[but] if we can use a third party that will take work off our plate and still deliver the same end-user experience, why wouldn’t we?” 

Up next: Scale, scale, scale

The retirement industry is poised to see massive growth in plans offered by SMBs, largely driven by SECURE Act 2.0 and new state mandates that require employers to offer a retirement plan. For Human Interest, that’s a great opportunity that makes payroll integrations—and their ability to scale—more important than ever. 

Drew noted that one of Finch’s most valuable traits is the scalability of its integrations. “We don’t have to revisit a Finch integration when it grows. We feel very confident in what’s already being provided to us.”

With nearly 6,000 payroll providers serving the SMB market, Drew sees plenty of opportunity to continue growing the number of providers Human Interest can support with Finch.

“With Finch, part of the win is that we feel like we’re actually along for the ride,” Drew said. “There’s an element of collaboration that I’ve loved—so I see that continuing.”

Company

Rillet is modern accounting software made specifically for SaaS companies. Founded in 2021 by Nicolas Kopp, Rillet is on a mission to automate the tedious work that falls on accountants, empowering them to quickly get meaningful insight into the state of their company’s finances. 

Challenge

Payroll is a vital source of truth for accounting. But for accounting platforms like Rillet, collecting this data is no simple task. 

In the early days, the Rillet team relied on accountants to manually download files from their customers’ payroll systems and manually map, transform, and sanitize the data before uploading it to Rillet. If an accountant served multiple clients, the process had to be repeated. And if there was an error, they would be forced to manually revert the changes and run the process again. This tedious, repetitive, and error-prone process had to be completed each month. 

As Ernesto Medina Delgado, a software engineer at Rillet, points out — this initial experience was not tightly aligned with Rillet’s value proposition. 

“Our intention was to make the accountant’s life easier, not more complicated,” said Ernesto. “The initial solution was putting the burden on their shoulders, and we wanted to take that friction away.” 

The team quickly agreed that in order to deliver on Rillet’s vision, they would need to build integrations with payroll systems. The problem was that doing so would require a lot of engineering resources, both upfront and on an ongoing basis. 

“Building integrations requires a lot of effort from developers, not only to get them set up correctly but also to maintain the integration,” said Ernesto. “These are live systems that evolve over time. It’s not a set-it-and-forget-it type of situation.” 

“Building integrations requires a lot of effort from developers, not only to get them set up correctly but also to maintain the integration. "

Making matters worse, the sheer number of payroll systems on the market—5,700 and counting —meant they’d have to build many integrations if they wanted to serve both current and future customers. 

Solution

After some research, Nicolas asked Ernesto to evaluate Finch, the unified API for the employment ecosystem.

Ernesto soon discovered that, by building a single integration with Finch, Rillet could unlock the data they needed from over 40 payroll systems.

“Finch very quickly jumped to the front of the line,” said Ernesto. “Both the breadth of payroll systems they supported and the data standardization removed a huge burden from our developers’ shoulders. It was clear Finch would save us considerable time and money.”

Finch wasn’t the only provider the Rillet team considered, but it was the one with the best developer experience, according to Ernesto. 

For one, the developer documentation was clear and easy to understand, even for non-technical team members. 

“Code should read like a newspaper, with the most important information at the top and less important information at the bottom. Finch’s docs followed this best practice,” said Ernesto. “More importantly, the accounting team was able to validate that they would get the data they needed without the engineering team’s assistance.” 

Ernesto also received a technical walkthrough from one of Finch’s sales engineers, who helped him understand the options at his disposal for how to build the integration with Finch. 

“My experience with the Finch team not only left a positive impression, but also made me confident in my ability to integrate with Finch,” said Ernesto. “It made the decision to move forward with Finch easy.” 

When it came time to implement, the process was straightforward. His team built a functional proof of concept within a matter of hours, which they later leveraged to build the final solution. They then spent about one-third of their week mapping the data before they were ready to push to production. 

“After a single week, we were able to add all the payroll systems Finch supports to our list of integrations,” said Ernesto. “Compared to integrating with payroll systems one by one, it was really low-effort.”

“After a single week, we were able to add all the payroll systems Finch supports to our list of integrations. Compared to integrating with payroll systems one by one, it was really low-effort.”  

Results

Ernesto estimates that the process of integrating with Finch was 7X faster than it would have been to build a 1:1 integration with a single payroll system. More importantly, Rillet unlocked 40 payroll systems for the price of one. 

“I can’t imagine having to do the massive amount of work it would have taken to integrate with each individual payroll system,” said Ernesto. “We saved so, so many developer hours.” 

“I can’t imagine having to do the massive amount of work it would have taken to integrate with each individual payroll system. We saved so, so many developer hours.” 

Rillet’s customers also reaped the benefits of their decision. 

“The value our customers received during that timeframe was way higher than it would have been if we had to build the integrations ourselves,” said Ernesto. “Without the burden of building integrations, we were able to significantly improve our product during that period.” 

In addition to automating key accounting processes by pulling in and standardizing the customer’s payroll data, the Rillet team has embedded built-in reporting around key SaaS metrics into the product. That makes it possible for customers to get meaningful insight into the state of their finances within minutes of signing up, saving them the time it would typically take to build all those reports from scratch. Moreover, these reports allow accountants to see where the data comes from and how the numbers are calculated—helping eliminate possible errors. 

“Most accounting software was designed before the advent of the software-as-a-service industry,” said Ernesto. “We’re reimagining accounting software for the current era.” 

Throughout Rillet’s journey with Finch, they’ve been nothing but satisfied. 

“We’ve had very few issues throughout our journey with Finch, and the support team has been very responsive. They answer our questions and resolve any issues fast, while maintaining a high bar for quality,” said Ernesto. “We’re really happy to be working with Finch.”

TempoPay is a financial benefits platform that enables employers to remove the financial barriers that prevent their employees from accessing healthcare. The company’s mission is to empower people to access healthcare when they need it, without worrying about affordability concerns. Founded in 2021 by Tim Danison, Erika Davison-Aviles, and Joshua Goldstein, the company was conceptualized, built, and launched from within Redesign Health. 

The Challenge

“Financial barriers shouldn’t prevent people from staying healthy,” says Hattie Ninteau, TempoPay’s Marketing Manager. “But they do today.” 

Hattie knows what she’s talking about: According to a Kaiser Family Foundation study, more than half of U.S. adults said they delayed getting medical attention in the past year due to an affordability concern. Even those who are insured often cannot afford care due to high deductibles, especially when faced with rising inflation. 

For employers, that means more sick days are used, along with a significant loss of productivity.

“Whether or not an employee seeks healthcare impacts their employer,” says Hattie. “It influences both if and how they show up to work.”

TempoPay’s founding team envisioned a solution that would help employees pay for out-of-pocket healthcare expenses—the ones traditional health benefits too often fail to cover. Employees would download a mobile app, register in under two minutes, and instantly get access to a TempoPay card. They could leverage the funds right away to pay for healthcare—unexpected or planned. TempoPay would finance the cost, secured by the individual’s employment. 

It quickly became clear that TempoPay would need a way to write after-tax deductions back to each individual's payroll. Traditionally this burden would fall on the HR administrator, but TempoPay knew that wasn’t an option.

“SFTP and flat file uploads were out of the question,” said Erika Davison-Aviles, Co-Founder & Head of Product, TempoPay. “Manual file uploads are not only time-consuming, they’re wrought with errors. They simply didn’t align with our vision.”

Reducing the burden on employers would be key to getting employees fast access to the care they so desperately needed. 

The Solution

TempoPay’s founding team began to search for a solution that would empower them to build an MVP. They needed to find an API product that could both read vital employment data and write deductions back to each employer’s payroll system. 

This was the only path forward. After all, they wanted to provide a frictionless user experience for everyone. 

“Employers don’t want to jump through hoops to figure out how to deliver benefits to their employees,” said Hattie. “They want simple, set-it-and-forget-it solutions.” 

Through thoughtful research and market analysis, the TempoPay team identified Finch, the unified API for the employment ecosystem, as a potential partner. 

The TempoPay team did their due diligence: They assessed several unified APIs and iPaaS providers. But only Finch offered the ability to both read the employee’s payroll frequency and write deductions back to their payroll system.

“Frankly, there were no other solutions that could support our vision and facilitate writing payroll deductions automatically,” said Erika. “Finch had the technology and functionality that best met our product needs.” 

The Benefits of Using Finch

After becoming a Finch customer, the TempoPay team was thrilled.

“Implementation was straightforward, and the impact was immediate,” said Erika. “Finch's assisted integrations are leagues ahead of the typical batch file process. Instead of waiting a month for new deductions to process, we can make updates every week. That’s lightning speed in our niche.”

In other words, TempoPay can now write payroll deductions over 4X faster. 

The end-user experience exceeded Hattie’s expectations. 

“Employers literally just press a button. It typically takes 30 seconds to onboard through Finch Connect," said Hattie.

As a result, they were able to achieve industry-leading adoption rates.

For Erika, the experience with Finch’s developer success team also stands out. 

“Every time I share product requirements and emphasize the need to move quickly toward a solution, the Finch team delivers. It’s the quintessential case study for agile.”

Together, the TempoPay and Finch teams are testing the limits of how deductions are managed.

“Every time an employee’s card is swiped, a new payment plan is triggered and their deductions change as a result,” said Erika. “For us, that means that every employer, every employee, and every pay period is unique.”

While the initial MVP build took some time, they’ve since enjoyed “months of smooth sailing” while providing healthcare benefit solutions the industry never before thought possible.

Looking forward, the TempoPay team plans to continue innovating. They recently expanded into pet care and veterinary expenses, and are offering more comprehensive employee benefits and financial wellness solutions that give employees access to critical funds when they need it most. 

“We’re growing quickly and Finch has been a fantastic partner throughout our journey, helping us realize our vision of providing financial benefits that meet the needs of the modern-day employee.”

Their customers are eager for the TempoPay team to solve new and related problems. With Finch as a partner, they’re able to fulfill most requests. 

“I’m confident in our growing platform because I know we have Finch as our partner,” said Erika. 

At Finch, we’re excited to partner with game-changing applications like TempoPay. If you’re interested in exploring data integrations, reach out to our sales team or start building with our unified API.

More about TempoPay

TempoPay is available 24/7/365 and employers can bring TempoPay to their company anytime. There’s no need for employees to wait until an enrollment or onboarding period starts. There is no need for credit checks. Employees pay zero fees and no interest. They can choose to repay via payroll deductions or their personal bank account—providing them with a significant degree of flexibility. 

The social impact is profound. Employees can access care when needed, including medications or treatments that their health insurance plan doesn't cover. That’s helpful, for example, when you need to schedule a costly surgery. Or when your doctor prescribes a new medication that costs several hundred dollars to fill.

TempoPay works with each employer to understand their unique employee population. They then make a recommendation regarding an appropriate and responsible spending limit, which usually ranges from $1,500 to $5,000. True to their commitment to flexibility, they can support different benefit configurations such as spending categories and funding options. This enables the team to work creatively with employers seeking a modern financial wellness solution for healthcare expenses and more. 

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